Terms of Service

The short version

These are the same six points you see at checkout:

1. You pay once for the package and features in your order.
2. We build your site from the information and photos you give us. You check a preview before anything is published.
3. We only state facts you give us (phone, licence, insurance, prices). We never invent reviews or credentials.
4. The site files and domain are yours. No contract, no lock-in.
5. A monthly plan is optional, renews automatically each month, and can be cancelled any time.
6. Booking apps and card fees are billed to you directly by those companies. Standard texting costs are passed through at cost, shown on your receipt. On the Growth plan, texting costs are included in your plan.

The rest of this page explains each one.

About these terms

Local Pro Kit is a service of Creativity Is Everywhere, LLC (“we”, “us”). We build websites for local businesses. “You” means the business owner who places the order.

You agree to these terms when you tick the box at checkout. They cover everything in your order and any monthly plan you add.

Our Privacy Policy explains what we do with your information.

What you buy

You pay for the package and extras in your order. Your order summary shows each item and its price before you pay.

• Finish My Site — $249 one-time. We fix and finish the site you already have.
• Launch — $590 one-time. Your website, in the look you pick.
• Lead Kit — $990 one-time. Your website plus the extras picked for your trade.

Extras you add — like texting back missed calls or online booking — are listed in your order with their prices. Anything marked “Coming soon” is not for sale yet.

Monthly plans are optional. See Monthly plans and cancelling.

Price and payment

Prices are in US dollars. You pay once for your package and extras, at checkout. Payments are handled by Stripe.

A monthly plan is not charged at checkout. As our order page says:

A plan starts after your site goes live. Cancel anytime. Nothing monthly is charged today.

A few costs sit outside the one-time price:

• Your domain name — Registered with you as the owner. The first year is included; after that it renews once a year at cost (typically $10–$20), and we show you the exact price before it renews.
• Texting, if you add texting features — a business texting number and per-message fees. Standard texting costs are passed through at cost, shown on your receipt. On the Growth plan: Texting costs are included in your plan.
• Your booking app, if you use one — you keep your own account, and it bills you directly.
• Card fees on deposits, if you take deposits — Stripe’s (or your booking app’s) standard fees, taken from each deposit.

As our FAQ says:

Your domain name: the first year is included, then it renews once a year at cost (typically $10–$20) — we show you the exact price before it renews. If you add texting features, standard texting costs are passed through at cost, shown on your receipt. On the Growth plan, texting costs are included in your plan. We never mark these up.

How long it takes

• Finish My Site: ready in 48 hours.
• Launch: ready in 5 business days.
• Lead Kit: ready in 7 business days.
• Add to my site (add-ons for a website you already have, no new site): set up within 3 business days after your setup answers (texting starts once US carrier registration is approved, which can take a few weeks).
• Faster delivery (+$150): Your site live in 72 hours instead of the usual turnaround.

For Launch, our home page lays out the days like this:

1. Day 1: You order (2 minutes), then tell us about your business on your phone (about 8 minutes).
2. Day 2: We write your pages and build your site in the look you picked.
3. Day 3: A real person checks every page, number and price.
4. Day 4: You get your preview. Ask for changes in plain words.
5. Day 5: You approve it, and it goes live on your domain.

Two steps depend on you: telling us about your business, and approving your preview. If either takes longer, your site goes live later.

Your preview and approval

We build your site from the answers and photos you give us. Your preview link goes to the email you give at checkout.

We never publish your site before you approve it. As our FAQ says:

Nothing goes live until you approve it. Tell us what to change in your own words and we update the preview.

Before you approve, your order includes up to 2 rounds of change requests.

After you approve, a person on our team checks your site before it goes live.

Changes to your site

Before your site goes live

Ask for changes in plain words from your preview. In the editor you can also change the look, the order of the sections and the words yourself. Facts like your phone number and prices change through “Request changes”.

After your site goes live

• Care plan: We test your site monthly and make up to 3 small changes a month (hours, prices).
• Growth plan: Everything in the Care plan, plus we run your text-backs, review requests, reminders and follow-ups (trial-class follow-up for schools and studios), post on Google twice a month and check AI search monthly.
• No plan: Your site keeps running. Pay per change if you ever need one.

On a plan you can text us a change. As our Autopilot page says:

Text us the change, check it, reply OK. Up to 3 small changes a month.

Nothing changes on your site without your approval: we show you what will change, and it changes only after you say yes. Simple updates — opening hours, photos, small wording changes to a description, and adding or removing a service — go live when you approve them. A person on our team checks a change to your prices or the announcement bar after you approve it, before it goes live. A change to your phone number, address, business name, licence or insurance is never made automatically — a person handles it with you.

Help and support

Text our support number — your support number is in your app — or reply to any email from us. We never give out anyone’s personal phone number.

• Maya, our AI helper: Maya (AI) answers your texts any time. Maya is an AI: she explains how things work and points you to the right step, but she can’t change your site, your plan or your bill, and she never makes promises.
• A person: A person helps you for free for the first 30 days after your site goes live. After that, help from a person is included in the Care plan and Growth plan. Without a plan, a change done by a person is paid per change. Maya’s help is always free. Text HUMAN any time and a person on our team picks it up.

The facts on your site

We only state facts you give us (phone, licence, insurance, prices). We never invent reviews or credentials.

That means you are responsible for the facts you give us: your business name, phone number, address, hours, service areas, services and prices, licence and insurance. Please make sure they are true and up to date, and tell us when they change.

Only tell us you are licensed or insured if you are. If you are unsure about something, leave it blank. A service with no price says “Price on request”, and an empty licence or insurance answer is simply left off.

Send only photos and logos you made or have the right to use. You let us use them to build and run your site.

We write the descriptions on your pages. Read them in your preview and tell us if anything is wrong before you approve.

Acceptable use

Your business, and the words and photos on your site, must follow our Acceptable Use rules. In short, we don’t build, host or send texts for: sexual images of children, and intimate images shared without consent; illegal drugs, prescription drugs without a prescription, and “legal highs”; cannabis, thc and cbd sellers; weapons sales; explosives, fireworks and weapon-making plans; adult or sexual services and content; dating, sugar-dating and paid companionship; gambling; illegal or crime-related services; organized crime and gangs; human trafficking, organ sales and endangered wildlife; malware, phishing and hacking tools; counterfeit or stolen goods; payday loans, illegal lending and wage-advance schemes; pretending to be a licensed professional; get-rich-quick and money-making hype; deceptive or fraud schemes; hate or harassment; terrorism and violent extremism; violence or graphic content; promoting self-harm or suicide; anything else that is illegal.

Photos show your work, your space or your products, and stay professional — no suggestive photos, including revealing swimwear or lingerie-style shots.

We check every order and every change. When we’re not sure, a person looks before anything is built or published. We may refuse an order, hold it for a person to check, or remove content or a site that breaks these rules.

• Before you approve your preview: If we refuse your order before you approve your preview, you get a full refund of what you paid.
• After your site is live: If your site is already live and we take it down because it breaks these rules, the one-time build is not refunded. Any monthly plan stops, with no further charges.

If a site breaks the rules

• Something small: Something small breaks these rules — for example a photo that is too revealing, someone else’s logo, or words that need changing. We email you what to fix and give you 7 days. If it isn’t fixed by then, we pause the site until it is.
• Something serious: An illegal, adult or dangerous business or content, or anything that could hurt someone: we pause the site straight away and email you why.
• Zero tolerance: Zero tolerance for sexual images of children, and for intimate images of anyone shared without their consent. If our checks or a report find any, we take the site offline at once, close the account with no refund, keep a record of what was found, and report it to the authorities as the law requires.

If we end the service because the rules were broken, the one-time build is not refunded, and any monthly plan stops with no further charges. Unless the site was removed for illegal content, you still get your domain’s transfer code and a copy of your data, as our ownership promise says.

Think we got it wrong? Reply to the notice email. A person reads every reply and can lift the pause. We give 7 days to fix something small before a pause.

You own your site

As our FAQ says:

You do. You pay once for the build. The domain is registered with you as the owner — the first year is included, then it renews yearly at cost.

And as checkout says:

The site files and domain are yours. No contract, no lock-in.

Your domain is registered with you as the registrant — the legal owner — not with us. We show you the exact renewal price before it renews.

You keep the rights to the photos, logo and facts you give us.

Hosting, leaving and your data

Hosting

We host your site at no monthly charge for as long as we run this service. You don’t need a monthly plan to keep your site online.

Leaving

No lock-in means you can leave at any time. Whenever you ask, we give you:

• your site files, as a ZIP file
• the transfer code for your domain, so you can move it to another registrar
• your texting number, moved to another provider

If we ever stop the service

We give you at least 30 days’ notice and hand over everything above: your site files, your domain and your texting number.

When a monthly plan ends

The monthly services stop — like the automations we run for you and the changes we make. Your site does not stop.

Your data

You can ask for a copy of all your data — your answers, photos, leads and message logs — at any time. We send it within 7 days of your request. See our Privacy Policy.

Monthly plans and cancelling

• Care plan — $39/month. We test your site monthly and make up to 3 small changes a month (hours, prices).
• Growth plan — $99/month. Everything in the Care plan, plus we run your text-backs, review requests, reminders and follow-ups (trial-class follow-up for schools and studios), post on Google twice a month and check AI search monthly.

As our FAQ says:

No. Monthly care is optional: Care plan $39/month or Growth plan $99/month, starting only after your site is live. It renews automatically each month. Cancel any time.

Automatic renewal

A plan renews automatically every month, at the monthly price shown in your order, until you cancel. It is billed through Stripe, separately from your one-time payment. Checkout shows the plan’s price and these renewal terms before you pay, and your confirmation email repeats them.

How to cancel

Cancel any time online, from the link in your receipt email, or by replying to it. You don’t need to call us.

What happens when you cancel

Cancelling takes effect at the end of the billing month you’ve already paid for — your plan stays active until then. We don’t give prorated refunds for part of a month.

When the plan ends, its monthly services stop — like the monthly changes, or the texts we send for you on the Growth plan. Your website stays yours and keeps running.

Refunds

Our promise, as checkout says:

Full refund until you approve your preview.

One-time orders

This covers Finish My Site ($249), Launch ($590), Lead Kit ($990) and the one-time extras in your order.

• Before you approve your preview: a full refund of what you paid, any time within 30 days of buying. Your order includes up to 2 rounds of change requests before you decide.
• After you approve and your site is published: no refund. The site stays yours.
• Extras already switched on — for example, texting that is already live — are not refundable. Extras we haven’t started yet are refunded.

To ask for a refund, reply to your receipt email.

Monthly plans

No prorated refunds for part of a month. See Monthly plans and cancelling.

Texting features

These rules apply if your order includes texting — for example, texting back missed calls, review requests, appointment reminders, or the texts we send for you on the Growth plan.

Registering your number

US carriers only deliver business texts from registered numbers. This is called A2P 10DLC registration. We register your texting number in your business’s name, using details you give us: your business’s legal name, your EIN (sole proprietors can leave it blank), your address and a contact person. These details must be correct. Approval can take days to weeks, and your site can go live while it is pending.

Only text people who agreed

The forms on your site ask customers before they get texts, with this wording:

Yes, text me about this request. [Your business] may send texts about my request to the number above. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.

Ticking that box is optional — a customer can still ask for a quote without it. Review requests go only to customers who ticked it, and reminders to past customers go only to customers who agreed to texts. Don’t ask us to text anyone who hasn’t agreed.

STOP and HELP

Anyone can reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE or PARAR to stop all texts from your number. They get no more texts until they reply START or UNSTOP. Replying HELP, INFO or AYUDA gets a help message. Never try to get around an opt-out.

Because CANCEL stops all texts, reply NO (not CANCEL) when you want to cancel a change you texted us.

Quiet hours and limits

Missed-call text-backs are not sent between 9pm and 8am in your time zone; they wait until morning. Each caller gets at most one text-back every 12 hours.

Honest reviews

Review requests ask for an honest review. Every customer gets the same message, and no reward is offered. Don’t offer rewards for reviews yourself.

Carriers and the texting provider can block a number that breaks their rules.

Check-ins and your results

Check-ins

We may send you short check-in questions at about 1, 3 and 6 months — by email, or by text only if you agreed to texts. Answering is optional, and you can tell us to stop any time.

When you answer, we show you your numbers before and now, side by side. Other things change too — ads, the season, your team — so we never say a change was caused by us.

Using anonymized results

With your permission, Local Pro Kit may use anonymized, aggregated results (for example, “a 2-person plumbing business in Queens”) in its marketing. We never publish your name, logo, reviews or customer data without separate written consent, and you can withdraw consent at any time.

You give this permission by ticking a box when you tell us about your business. It is off unless you tick it, and saying no changes nothing about your order. To withdraw it, reply to any email from us. See our Privacy Policy.

What we can’t promise

We build your site to bring you calls, but we can’t promise a set number of calls, jobs or reviews, or a place in Google or AI search results.

Parts of your site rely on other companies — like Stripe, the texting provider, your booking app, Google and your web host. We can’t control their outages or changes.

As far as the law allows, we are not responsible for indirect losses, such as lost profits or lost jobs. If something goes wrong, the most we owe you is what you paid us for the order the problem is about.

Which law applies

New York State law applies to these terms.

If we have a dispute we can’t settle between us, it is handled in the courts of New York — in small claims court where the claim is eligible.

Changes to these terms

If we change these terms, we will update the date at the top of this page.

Contact

To cancel a plan, use the link in your receipt email, or reply to it. For other questions about these terms, our contact details will be added here before payments go live.